Terms & Conditions

Use the website for legitimate enquiries and service bookings. Provide accurate contact and business information. Do not impersonate another person, misuse accounts, attempt unauthorised access, or submit harmful content.

An enquiry does not by itself confirm a consulting engagement. Scope, deliverables, responsibilities, dates, and any additional charges should be confirmed in a written proposal or engagement agreement.

Package descriptions explain the advertised service. Changes to that scope, additional work, or on-site arrangements should be agreed with the team before the work is undertaken. Where a signed engagement agreement applies, it governs engagement-specific arrangements.

The displayed Discovery Call price and order total include GST. Any travel costs or additional work must be clarified in the engagement details; contact us before paying if the displayed total or scope is unclear.

An order may remain pending until payment is confirmed. For bank transfers, share your order number and transaction reference through the agreed contact channel. A failed payment screen does not always mean that no debit occurred; check with us before making a duplicate payment.

Consulting services are delivered online or in person as agreed. There is no physical shipment for consulting packages. Start dates and session times are confirmed with the team, subject to availability and receipt of the information needed for the work.

Please provide a suitable point of contact and relevant business information. Delayed approvals, missing data, or scope changes may affect agreed timelines; revised dates should be confirmed together.

Keep your sign-in credentials private and notify us if you suspect unauthorised account use. Do not use another customer’s credentials or attempt to access their records.

Where confidential business information is required, the handling arrangements and any non-disclosure commitments should be recorded in the engagement agreement.

Website articles and service descriptions are general business information. Recommendations during an engagement depend on the information supplied and the agreed scope. Business results depend on implementation and external conditions; a specific revenue, savings, funding, or growth result is not guaranteed.

Branding and website materials may not be republished or presented as your own without permission. Ownership and permitted use of consulting deliverables should be stated in the engagement agreement.

Read the Refund and Cancellation Policy before making a paid booking. Contact us promptly about order errors, scheduling problems, or service concerns so the team can review the relevant records.

These website terms may be updated as services change. Changes to an existing engagement’s scope or commercial terms should be agreed in writing rather than assumed from an updated website page.